> ## Documentation Index > Fetch the complete documentation index at: https://docs.openmic.ai/llms.txt > Use this file to discover all available pages before exploring further. # Changelog > Product updates and announcements ## Organization Management * Added **subscription plan based organization** feature for creating and managing organizations by subscription tiers. * Organizations can now **add and remove members** with full administrative control. * **Fixed invite function** with improved joining link functionality for seamless member onboarding. * Organizations can now be **renamed** by administrators. * Added **role-based access control** with **admin and member roles** for proper permission management. ## Agent Testing * Added **chat with agent** feature for easy testing in both simple and workflow agents, enabling quick validation and debugging of agent configurations. ## Speech-to-Text Enhancements * Added **Gladia STT** and **Assembly AI STT** support, providing additional speech-to-text options for improved transcription accuracy and flexibility. ## Bug Fixes * Fixed **knowledge base PDF and text enhancement** that was failing intermittently, ensuring reliable processing of PDF documents and text content in knowledge bases. ## GoHighLevel Integration * Introduced **GoHighLevel (GHL)** integration with built-in tools for contact management and appointment scheduling. Agents can now automatically **fetch existing contacts**, **create new ones**, **check calendar availability**, and **book appointments** in GoHighLevel during live calls, enabling complete end-to-end appointment booking workflows with seamless CRM syncing. ## Background Sound Customization * Added **Background Sound** feature to customize ambient audio during calls with options like coffee shop, office, or call center ambience, including adjustable volume controls for professional, branded experiences. * Added **office typing sound effect** to the background sound options, providing realistic office environment audio for enhanced call authenticity and professional atmosphere. ## Warm Call Transfer * **Warm call transfer** is now available in both agents and workflows. Transfer calls seamlessly to human agents with customizable handoff settings including human detection, whisper messages, agent confirmation, and three-way messages for enhanced customer experience. ## Workflow Knowledge Base Support * Workflows now support **knowledge base** integration, enabling agents to access and utilize company knowledge during automated workflows for more informed and accurate responses. ## Enhanced Voice Options * Added **more ElevenLabs voices** to provide greater variety and customization options for agent voice selection, allowing for more diverse and natural-sounding conversations. * Added support for **Arabic voices** to expand language capabilities and serve Arabic-speaking customers with native voice options. * Added **Catesia voices and STT support** to provide additional voice synthesis and speech-to-text capabilities for enhanced conversation processing and natural language understanding. * Added **Cartesia Swedish** voice option to expand language support for Swedish-speaking customers with native voice capabilities. * **Various voice detection and language fix improvements** to enhance voice recognition accuracy, language processing, and overall call quality for better user experience. ## Email Integration * Added **email SMTP support** enabling agents to send emails directly during conversations, providing seamless communication capabilities for follow-ups, confirmations, and automated email workflows. ## Enhanced Campaign Management * **Campaign override functionality** now allows campaigns to override bot settings, providing more flexible campaign-specific configurations. * **Multi-campaign support** enables multiple campaigns to use a single phone number with different bots, allowing for more efficient resource utilization and targeted outreach strategies. * **Expanded timezone support** for campaigns with more timezone options, enabling better scheduling and campaign execution across different global regions and time zones. ## UI Enhancements * Improved user interface with enhanced usability, better navigation, and streamlined workflows for a more intuitive user experience. * Added **new OpenMic UI widgets** including simple and floating widget options for enhanced user interface customization and improved user engagement. ## Improved Search and Retrieval * **Enhanced vector results queries** for better search accuracy and more relevant information retrieval, improving the overall quality of knowledge base searches and content matching. ## Productivity Features * Added **clone option for workflows and bots** to enable quick duplication and customization of existing configurations, streamlining the setup process for similar use cases and reducing manual configuration time. * Added **workflow working hours check feature node** to automatically validate business hours before executing workflow actions, ensuring calls and activities are scheduled during appropriate times. * Added **batch export feature** to efficiently export multiple records, configurations, or data sets at once, improving workflow efficiency and reducing manual export operations. ## Webhook Enhancements * Added **pretool webhook for workflows** to enable custom processing and validation before tool execution, providing greater control and flexibility in workflow automation. ## Enhanced Call Handling * Added **DTMF support for agents** to easily handle IVR menus and automated phone systems, enabling seamless navigation through complex phone tree structures and improving call success rates. * Added **user first speak with timeout feature** to allow users to speak first before the agent responds, with configurable timeout settings for more natural conversation flow and improved user experience. Added Cartesia Swedish ## Analytics and Reporting * Added **overview transport cost metrics** to provide detailed insights into call costs and usage patterns, enabling better budget management and cost optimization for voice communications. * Added **detailed logs analysis for simple and workflow agents** to provide comprehensive debugging and monitoring capabilities, enabling better troubleshooting and performance optimization for both agent types. ## Development and SDK Updates * **OpenMic client SDK update** with improved functionality, enhanced error handling, and better integration capabilities for developers building with the OpenMic platform. ## Streamlined Workflows and Scheduling * Added Cal.com booking node with improved prompts for seamless, natural scheduling, plus SMS nodes and call transfers for better automation and personalization. ## Post-Call Automation * Enabled post-call webhooks, emails, and SMS for automated follow-ups, along with end call reason tracking to streamline processes. ## Improved Call Handling and Testing * Added max concurrent sessions, working hours checks, and test call options from the UI for efficient resource management and quick validation. ## Better Call Performance and Detection * Added voicemail/silence detection with auto-hangup, noise cancellation, max call durations, and latency metrics for clearer, more reliable conversations. ## Automated Notifications and Webhooks * Introduced outbound webhooks and dynamic variables for flexible external notifications and data handling. ## Programmatic Agent Setup * Enabled basic APIs for creating inbound/outbound agents and agent settings validation for easier programmatic configurations. ## Upgraded Scheduling and Knowledge Tools * Enhanced Cal.com function for better scheduling and knowledge base text extraction for efficient information retrieval. ## Messaging Integrations * Introduced recording URLs/callbacks, and custom SMS functions for triggering and post-call processing. ## Campaign Management * Enabled campaigns with custom timings for scheduled, targeted outreach.