> ## Documentation Index
> Fetch the complete documentation index at: https://docs.openmic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Overview of available OpenMic integrations and how to use them with your AI voice agents.

## Overview

OpenMic integrations let your AI voice agents interact with external platforms during live calls. Instead of just answering questions, your agents can look up contacts, create records, check availability, and book appointments — all in real time.

Each integration adds **custom functions** (tools) to your agent. Once connected, the agent can call these tools automatically based on the conversation context.

## Available Integrations

### CRM & Calendar

| Integration                                           | Category      | What It Does                                                                 |
| ----------------------------------------------------- | ------------- | ---------------------------------------------------------------------------- |
| [GoHighLevel](/integrations/go-highlevel)             | CRM, Calendar | Contact lookup, contact creation, calendar availability, appointment booking |
| [Acuity Scheduling](/integrations/acuity-integration) | Calendar      | Appointment booking and client management                                    |
| [Zoho CRM](/integrations/zoho-crm-integration)        | CRM, Calendar | Leads, contacts, events, notes, and record search                            |
| [Clio Manage](/integrations/clio-manage-integration)  | CRM, Legal    | Contact sync, calendar availability, and appointment booking                 |
| [Emerge EHR](/integrations/emerge-ehr-integration)    | CRM           | Healthcare-specific patient and appointment management                       |

### Sales & Lead Management

| Integration                                        | Category       | What It Does                                               |
| -------------------------------------------------- | -------------- | ---------------------------------------------------------- |
| [Salesforce](/integrations/salesforce-integration) | CRM, Sales     | Leads, contacts, accounts, opportunities, and SOQL queries |
| [HubSpot](/integrations/hubspot-integration)       | CRM, Marketing | Contact and deal management                                |
| [Pipedrive](/integrations/pipedrive-integration)   | CRM, Sales     | Contact lookup, lead creation, and notes                   |
| [Close CRM](/integrations/close-crm-integration)   | CRM, Sales     | Lead and contact CRUD with status tracking                 |
| [Attio](/integrations/attio-integration)           | CRM, Sales     | Create and retrieve people                                 |
| [Leap](/integrations/leap-integration)             | CRM, Sales     | Create leads and look up customers via JobProgress         |
| [Clio Grow](/integrations/clio-grow-integration)   | CRM, Legal     | Capture and submit leads from calls                        |

### Support & Communication

| Integration                                      | Category           | What It Does                           |
| ------------------------------------------------ | ------------------ | -------------------------------------- |
| [Freshdesk](/integrations/freshdesk-integration) | CRM, Communication | Support ticket creation from calls     |
| [Zoho Desk](/integrations/zoho-desk-integration) | CRM, Communication | Contact management and ticket creation |

### Automation

| Integration                                | Category   | What It Does                                                                                 |
| ------------------------------------------ | ---------- | -------------------------------------------------------------------------------------------- |
| [Zapier](/integrations/zapier-integration) | Automation | Connect OpenMic to 7,000+ apps — automate post-call workflows, sync data, send notifications |

## How Integrations Work

<Steps>
  <Step title="Connect your account">
    Go to **Integrations** in your [OpenMic Dashboard](https://app.openmic.ai) and connect the platform you want to use. You'll authorize OpenMic to access your account via a secure OAuth flow.
  </Step>

  <Step title="Add tools to your agent">
    Open your agent's **Custom Functions** tab, click **Add Function**, and select the tools from your connected integration.
  </Step>

  <Step title="Configure your system prompt">
    Tell your agent when and how to use each tool. A clear system prompt is the key to reliable tool usage during calls.
  </Step>
</Steps>

## Tips for Appointment Booking

If your integration involves scheduling, always include today's date and time in your system prompt using a [dynamic variable](/dynamic-variables):

```text theme={null}
Today's date and time is {{now.est}}.
```

Replace `est` with your business timezone (`cst`, `pst`, `mst`, etc.). Without this, the AI may misinterpret dates — for example, a caller saying "March 13th" could be understood as the wrong year.

<Tip>
  See [Dynamic Variables](/dynamic-variables) for all available timezone options.
</Tip>