> ## Documentation Index
> Fetch the complete documentation index at: https://docs.openmic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoho Desk Integration

> Connect your OpenMic assistant to Zoho Desk to manage contacts and create support tickets during live calls.

The **Zoho Desk** integration lets your OpenMic agents look up contacts, create new ones, and open support tickets directly from live calls.

***

## Prerequisites

1. **An active Zoho Desk account**.
2. **An OpenMic account** with at least one agent created.
3. Access to the **OpenMic Dashboard**.

***

## Step 1: Connect Your Zoho Desk Account

1. Go to **Integrations** in your [OpenMic Dashboard](https://app.openmic.ai).
2. Locate the **Zoho Desk** card.
3. Click **Connect Zoho Desk**.
4. Log in and approve access.

***

## Step 2: Add Zoho Desk Tools to an Agent

1. Navigate to **Dashboard → Simple Agents**.

2. Select or create an agent.

3. Open the **Custom Functions** tab.

4. Click **Add Function** and choose from:
   * **Zoho Desk Contact Get** — Look up an existing contact
   * **Zoho Desk Contact Create** — Create a new contact
   * **Zoho Desk Ticket Create** — Create a new support ticket

5. For **Contact Get** and **Contact Create**, a **Test Phone Number** field is available for web call testing.

***

## Step 3: Configure Your System Prompt

```text theme={null}
You are a customer support agent for [Your Company Name]. You help callers with issues and track everything in Zoho Desk.

Today's date and time is {{now.est}}.

Your Approach:
When a caller reaches out, use `zohodesk_lookup_contact` to find their record. If they're new, create them with `create_zohodesk_contact`. Listen to their issue, then create a support ticket with `create_zohodesk_ticket` summarizing the problem.

Key Rules:
- Always look up contacts before creating new ones
- Create a ticket for every support request
- Include a clear summary of the issue in the ticket
```

<Warning>
  **Always include today's date in your system prompt** when your agent handles time-sensitive information.
  See [Dynamic Variables](/dynamic-variables) for all timezone options.
</Warning>

***

## Available Tools

### Zoho Desk Contact Get

Look up an existing contact in Zoho Desk by phone number.

***

### Zoho Desk Contact Create

Create a new contact in Zoho Desk.

**Collected from caller:** Name, email, phone number.

***

### Zoho Desk Ticket Create

Create a new support ticket in Zoho Desk.

**Collected from caller:** Issue description, subject, and priority.