Changelog

​

GoHighLevel Integration

• Introduced GoHighLevel (GHL) integration with built-in tools for contact management and appointment scheduling. Agents can now automatically fetch existing contacts, create new ones, check calendar availability, and book appointments in GoHighLevel during live calls, enabling complete end-to-end appointment booking workflows with seamless CRM syncing.

​

Background Sound Customization

• Added Background Sound feature to customize ambient audio during calls with options like coffee shop, office, or call center ambience, including adjustable volume controls for professional, branded experiences.
• Added office typing sound effect to the background sound options, providing realistic office environment audio for enhanced call authenticity and professional atmosphere.

​

Warm Call Transfer

• Warm call transfer is now available in both agents and workflows. Transfer calls seamlessly to human agents with customizable handoff settings including human detection, whisper messages, agent confirmation, and three-way messages for enhanced customer experience.

​

Workflow Knowledge Base Support

• Workflows now support knowledge base integration, enabling agents to access and utilize company knowledge during automated workflows for more informed and accurate responses.

​

Enhanced Voice Options

• Added more ElevenLabs voices to provide greater variety and customization options for agent voice selection, allowing for more diverse and natural-sounding conversations.
• Added support for Arabic voices to expand language capabilities and serve Arabic-speaking customers with native voice options.
• Added Catesia voices and STT support to provide additional voice synthesis and speech-to-text capabilities for enhanced conversation processing and natural language understanding.
• Added Cartesia Swedish voice option to expand language support for Swedish-speaking customers with native voice capabilities.
• Various voice detection and language fix improvements to enhance voice recognition accuracy, language processing, and overall call quality for better user experience.

​

Email Integration

• Added email SMTP support enabling agents to send emails directly during conversations, providing seamless communication capabilities for follow-ups, confirmations, and automated email workflows.

​

Enhanced Campaign Management

• Campaign override functionality now allows campaigns to override bot settings, providing more flexible campaign-specific configurations.
• Multi-campaign support enables multiple campaigns to use a single phone number with different bots, allowing for more efficient resource utilization and targeted outreach strategies.
• Expanded timezone support for campaigns with more timezone options, enabling better scheduling and campaign execution across different global regions and time zones.

​

UI Enhancements

• Improved user interface with enhanced usability, better navigation, and streamlined workflows for a more intuitive user experience.
• Added new OpenMic UI widgets including simple and floating widget options for enhanced user interface customization and improved user engagement.

​

Improved Search and Retrieval

• Enhanced vector results queries for better search accuracy and more relevant information retrieval, improving the overall quality of knowledge base searches and content matching.

​

Productivity Features

• Added clone option for workflows and bots to enable quick duplication and customization of existing configurations, streamlining the setup process for similar use cases and reducing manual configuration time.
• Added workflow working hours check feature node to automatically validate business hours before executing workflow actions, ensuring calls and activities are scheduled during appropriate times.
• Added batch export feature to efficiently export multiple records, configurations, or data sets at once, improving workflow efficiency and reducing manual export operations.

​

Webhook Enhancements

• Added pretool webhook for workflows to enable custom processing and validation before tool execution, providing greater control and flexibility in workflow automation.

​

Enhanced Call Handling

• Added DTMF support for agents to easily handle IVR menus and automated phone systems, enabling seamless navigation through complex phone tree structures and improving call success rates.
• Added user first speak with timeout feature to allow users to speak first before the agent responds, with configurable timeout settings for more natural conversation flow and improved user experience. Added Cartesia Swedish

​

Analytics and Reporting

• Added overview transport cost metrics to provide detailed insights into call costs and usage patterns, enabling better budget management and cost optimization for voice communications.
• Added detailed logs analysis for simple and workflow agents to provide comprehensive debugging and monitoring capabilities, enabling better troubleshooting and performance optimization for both agent types.

​

Development and SDK Updates

• OpenMic client SDK update with improved functionality, enhanced error handling, and better integration capabilities for developers building with the OpenMic platform.

​

Streamlined Workflows and Scheduling

• Added Cal.com booking node with improved prompts for seamless, natural scheduling, plus SMS nodes and call transfers for better automation and personalization.

​

Post-Call Automation

• Enabled post-call webhooks, emails, and SMS for automated follow-ups, along with end call reason tracking to streamline processes.

​

Improved Call Handling and Testing

• Added max concurrent sessions, working hours checks, and test call options from the UI for efficient resource management and quick validation.

​

Better Call Performance and Detection

• Added voicemail/silence detection with auto-hangup, noise cancellation, max call durations, and latency metrics for clearer, more reliable conversations.

​

Automated Notifications and Webhooks

• Introduced outbound webhooks and dynamic variables for flexible external notifications and data handling.

​

Programmatic Agent Setup

• Enabled basic APIs for creating inbound/outbound agents and agent settings validation for easier programmatic configurations.

​

Upgraded Scheduling and Knowledge Tools

• Enhanced Cal.com function for better scheduling and knowledge base text extraction for efficient information retrieval.

​

Messaging Integrations

• Introduced recording URLs/callbacks, and custom SMS functions for triggering and post-call processing.

​

Campaign Management

• Enabled campaigns with custom timings for scheduled, targeted outreach.