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Running AI-powered outbound calling campaigns has never been easier. With OpenMic, you can create a voice agent, upload your contacts, and run personalized campaigns in just a few steps. In this guide, we’ll walk through the entire process — from signup to monitoring call logs.

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1. Sign Up for OpenMic

Head over to OpenMic and create your account. Once you’re signed in, you’ll have access to the dashboard, where you can create and manage your agents and campaigns.

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2. Create a New Agent

  • Go to the Agents section and click Create New Agent.
  • Fill in the agent settings (such as name, voice, and any other configurations).
When writing the Agent Script, you can use dynamic variables like:
  • {{name}}
  • {{address}}
  • {{Account Id}}
These placeholders will automatically pull values from your uploaded contact list. Just make sure your CSV file has headers that match these variable names (case sensitive).

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3. Upload Your Contact List

  1. Prepare your sheet like this and export it as CSV.
Example CSV contact list with name, phone number, and custom fields

CSV Contact List Example

  1. Navigate to Contacts → Create New List.
Creating a new contact list in OpenMic dashboard

Create New Contact List

  1. Once your list is created, open it and click Upload CSV.
  2. Upload your CSV file.
Upload CSV file interface

Upload CSV File

  1. Map the fields:
    • Ensure Name and Phone Number are correctly mapped.
    • Any additional headers (like address or Account Id) will automatically align with the variables in your script.
Mapping CSV fields to contact list columns

Map CSV Fields

Buy a Phone number and link your agent as outbound agent.
Buy phone number and link agent as outbound agent

Buy Phone Number and Link Agent

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5. Create a Campaign

Now that your agent and contact list are ready:
  1. Go to the Campaigns section.
  2. Click Create New Campaign.
Campaigns section in OpenMic dashboard

Campaigns Section

  1. Select:
    • The Agent you just created.
    • The Contact List you uploaded.
    • The Phone Number from which calls will originate.
  2. Choose your campaign schedule type:
    • Single Run: Schedule a one-time campaign for a specific date and time.
    • Multi Run: Set up a recurring campaign that runs on multiple days of the week.

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Multi Run Campaign

For campaigns that need to run on multiple days (e.g., Monday through Friday), use the Multi Run option:
  1. Click on the Multi Run tab in the campaign creation form.
  2. Enter a Scheduler Name to identify your recurring campaign.
  3. Select the days of the week when the campaign should be active (e.g., Monday through Friday).
  4. Set the Start Time and End Time for each day (e.g., 08:30 to 17:00).
  5. Select the appropriate Timezone for your campaign.
Configure Multi Run campaign with specific days, times, and timezone

Multi Run Campaign Configuration

Multi Run campaigns are perfect for business hours calling, allowing you to automatically run campaigns on weekdays during specific time windows. The campaign will automatically start and stop based on your configured schedule.

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6. Run & Monitor Your Campaign

  • At the scheduled time, your campaign will begin dialing contacts in order from the list.
  • Your agent will dynamically insert values from your CSV (e.g., “Hello {{name}}, we’re calling about your account {{Account Id}}”).
  • You can track performance and outcomes in the Call Logs section, where each interaction is recorded.
Monitoring campaign performance and call logs

Call Logs and Campaign Monitoring

  • You can also reschedule the campaign, just click on the campaign and change the date and time.
Rescheduling a campaign with new date and time

Reschedule Campaign

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