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Enhance the Call Experience: Background sounds help create a more natural and professional atmosphere during voice conversations, making interactions feel more authentic and engaging.

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Interactive Demo

See the Background Sound feature in action:

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Overview

Background sound allows you to add ambient audio to your AI voice agent calls, creating a more immersive and branded experience for your customers. Whether you want to simulate a coffee shop ambience, an office environment, or any other setting, background sounds help set the tone and enhance the overall call quality.

Professional Atmosphere

Create a realistic environment that matches your brand and use case

Customizable Volume

Fine-tune the background sound level to ensure your agent’s voice remains clear

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Configure Background Sound

Follow these steps to add and customize background sounds for your AI voice agent:

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Step 1: Navigate to Simple Agents

Start by accessing the agent management section:
  1. Log in to your OpenMic Dashboard
  2. Navigate to the Simple Agents section from the sidebar
This is where you’ll manage all settings for your voice agents, including personality, voice, and room settings.

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Step 2: Select Your Agent

Choose the agent you want to customize:
  1. From the list of agents, click on the agent you want to configure
  2. This will open the agent’s settings page
If you don’t have an agent yet, create one first by clicking the Create Agent button.

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Step 3: Open Voice & Personality Tab

Access the voice and personality settings:
  1. In the agent settings, navigate to the Voice & Personality tab
  2. Scroll down to locate the Background Sound section
The Voice & Personality tab contains all audio-related settings for your agent, including voice selection, personality traits, and background ambience.

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Step 4: Choose Background Sound Type

Select the ambience that best fits your use case:
  1. Under Background Sound, click on the Sound Type dropdown menu
  2. Preview the available ambience options:
    • None - No background sound (default)
    • Coffee Shop Ambience - Casual, relaxed atmosphere
    • Office Environment - Professional setting
    • Call Center - Busy customer service environment
    • And more…
  3. Select your preferred background sound
You can preview each sound option before making your selection to find the perfect match for your brand and use case.

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Step 5: Adjust Volume Level

Fine-tune the background sound volume:
  1. Use the Volume slider to adjust the background sound level
  2. Start with a lower value (e.g., 0.15 - 0.25) to ensure the agent’s voice remains prominent
  3. Adjust incrementally until you achieve the perfect balance
Keep the agent’s voice clear: Set the background volume low enough that it doesn’t interfere with the agent’s speech. The background sound should enhance the experience, not overpower the conversation.

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Step 6: Test Your Configuration

Before deploying, test your background sound settings:
  1. Click the Test Call button in the top right corner of the agent settings
  2. Click Start Test Call to initiate a test conversation
  3. Interact with the agent to hear how the background sound works during an actual call
  4. Listen for:
    • Clarity - Can you hear the agent clearly?
    • Balance - Is the background sound at an appropriate level?
    • Atmosphere - Does it create the desired ambience?
Test multiple times with different volume levels to find the optimal setting for your use case.
  1. Close the test call window once you’re satisfied with the configuration

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Best Practices

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Volume Recommendations

Customer Support

0.15 - 0.20 Professional but subtle background presence

Sales Calls

0.10 - 0.15 Minimal distraction, focus on conversation

Casual Conversations

0.20 - 0.30 More noticeable ambience for relaxed interactions

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Choosing the Right Background Sound

Consider these factors when selecting background sounds:
Match your brand personality
  • Professional services: Office environment or minimal background
  • Hospitality: Coffee shop or restaurant ambience
  • Healthcare: Clean, quiet professional setting
  • Casual businesses: More relaxed and friendly atmospheres
Consider the call purpose
  • Support calls: Professional, non-distracting backgrounds
  • Sales calls: Clean audio for maximum clarity
  • Appointment scheduling: Neutral office or call center ambience
  • Surveys: Minimal background to avoid bias
Think about your audience
  • Older customers: Keep backgrounds subtle or disabled
  • Tech-savvy users: Can handle more ambient sounds
  • International calls: Neutral sounds without cultural context
  • Long conversations: Less repetitive, more natural sounds

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Troubleshooting

Solution:
  1. Reduce the volume slider to a lower value (try 0.10 - 0.15)
  2. Test again to ensure the agent’s voice is clear and prominent
  3. Adjust incrementally until you find the right balance
Possible causes:
  • Sound Type is set to “None”
  • Volume is set to 0
  • Browser audio issues
Solution:
  1. Verify that a sound type is selected (not “None”)
  2. Check that the volume slider is above 0
  3. Test your browser audio with other media
  4. Refresh the dashboard and try again
Possible causes:
  • Network connectivity issues
  • Audio processing conflicts
Solution:
  1. Check your internet connection
  2. Try a different browser
  3. Contact support if the issue persists

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Tips for Success

Start Subtle

Begin with lower volume settings (0.15) and increase gradually. It’s easier to add more than to reduce later.

Test Multiple Scenarios

Test your background sound with different conversation lengths and topics to ensure consistency.

Gather Feedback

Ask real customers or colleagues for feedback on the background sound quality and appropriateness.

Monitor Call Quality

Review call analytics and customer satisfaction scores to ensure background sounds enhance rather than detract from the experience.

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Next Steps

After configuring your background sounds:
  1. Deploy your agent to production with the new settings
  2. Monitor feedback from customers about the call experience
  3. Iterate and refine based on real-world usage
  4. Explore other Voice & Personality settings to further customize your agent
Background sound settings can be updated at any time. Changes will apply to all new calls immediately.