Overview
OpenMic integrations let your AI voice agents interact with external platforms during live calls. Instead of just answering questions, your agents can look up contacts, create records, check availability, and book appointments — all in real time. Each integration adds custom functions (tools) to your agent. Once connected, the agent can call these tools automatically based on the conversation context.Available Integrations
CRM & Calendar
Sales & Lead Management
Support & Communication
Automation
How Integrations Work
1
Connect your account
Go to Integrations in your OpenMic Dashboard and connect the platform you want to use. You’ll authorize OpenMic to access your account via a secure OAuth flow.
2
Add tools to your agent
Open your agent’s Custom Functions tab, click Add Function, and select the tools from your connected integration.
3
Configure your system prompt
Tell your agent when and how to use each tool. A clear system prompt is the key to reliable tool usage during calls.
Tips for Appointment Booking
If your integration involves scheduling, always include today’s date and time in your system prompt using a dynamic variable:est with your business timezone (cst, pst, mst, etc.). Without this, the AI may misinterpret dates — for example, a caller saying “March 13th” could be understood as the wrong year.